Questions? Let us try to help!

Choose a topic below to get answers to our most frequently asked questions. If you need further assistance, we’re here to help! Fill out the contact form below or scroll to the bottom of this page for our contact information.

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Interactive Contact Form & FAQ

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Please select the appropriate subject to help expedite the process. A possible solution will show. If it doesn't answer your question completely, please click Next. Thank you!

POSSIBLE SOLUTION:

All reservations are completed online. Click here to make your reservation. If you've already attempted to make a reservation and encountered issues, please complete this form for assistance.

POSSIBLE SOLUTION:

Your tax preparation will begin on your assigned Start Date. This date was provided when you made a reservation, or if no reservation was made, it was assigned after we processed your documents (via mail, drop-off, or website).

Please check your email for a message from ProFiler Consulting confirming your Start Date, which includes the name and contact information of your preparer. Be sure to check your spam folder if you don’t see it. Your preparer will be up-to-date on your preparation status, especially if your Start Date has passed.

Feel free to continue filling out this contact form, but please note that we are extremely busy during tax season and respond in the order received. Thank you!

POSSIBLE SOLUTION:
New clients are asked to fill out our New Client Consult form here.

POSSIBLE SOLUTION:

It looks like you have a tax question. Please reach out to your assigned preparer directly for answers to your questions.

If you have an assigned preparer, we will route your inquiry to them with a small delay.

If you are not yet a client, please fill out our New Client Consult form here.

POSSIBLE SOLUTION:
All property tax refunds are processed after the tax season ends. Do you need to submit your property tax statement? Click here. Otherwise, proceed with your question and we will respond ASAP.

POSSIBLE SOLUTION:
All of our mailing and drop-off information is here. If you still have a question for us, please fill out this form.

POSSIBLE SOLUTION:
We do not offer in-person visits, but calls and zoom meetings are frequent ways our preparers communicate. All reservations are completed online (click here). If you already tried and are having problems with the reservation process then please complete this form.

POSSIBLE SOLUTION:
We cannot check your refund status, but you can click here to learn how. You can also learn more about changes to your refund amounts.

We need to look at the actual letter sent to you. You must upload the IRS notice to this form. If you'd like, you can take pictures with your phone and attach them.

POSSIBLE SOLUTION:
Possible reasons for a failed web upload or submission are: your internet speed, wrong file types, file(s) being too large (total over 50MB), file being encrypted or password protected.
Feel free to reach out to us, and we can attempt to reach into the backend of our server and pull out what you've entered before the failure to send/upload.

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Email: Secretary@ProFilerConsulting.com
(Please do not email us your documents. Use the form below to upload a file.)

Call/Text: 1-763-497-7308

Fax: 1-763-497-7309

ProFiler Consulting
4410 MacIver Ave NE
St. Michael, MN 55376

Look for a flagpole at day or a light at night. It is the large white building.