Questions? Let us try to help!

POSSIBLE SOLUTION:
Our preparers will start your tax preparation on your Start Date. This date was assigned to you when you made a reservation. If you did not make a reservation, you received this Start Date once we processed your documents (mail, drop off, or website). You may want to check for a Start Date email from ProFiler Consulting. Also, check the spam folder if you missed it. That email will contain your preparer's name and contact info. That preparer will know your preparation status especially if the Start Date is passed.

Feel free to continue filling out this contact form, but note that we're extremely busy during tax season and answer in the order received. Thanks!

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New clients are asked to fill out our New Client Consult form here.

POSSIBLE SOLUTION:
Looks like you have a tax question. Please reach out to your assigned preparer directly to have your questions answered.
Otherwise, with a small delay, we will route it to your preparer if you have one assigned. If you are not yet a client of ours, please fill out our New Client Consult form here.

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All property tax refunds are processed after the tax season ends. Do you need to submit your property tax statement? Click here. Otherwise, proceed with your question and we will respond ASAP.

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All of our mailing and drop-off information is here. If you still have a question for us, please fill out this form.

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We do not offer in-person visits, but calls and zoom meetings are frequent ways our preparers communicate. All reservations are completed online (click here). If you already tried and are having problems with the reservation process then please complete this form.

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We cannot check your refund status, but you can click here to learn how. You can also learn more about changes to your refund amounts.

We need to look at the actual letter sent to you. You must upload the IRS notice to this form. If you'd like, you can take pictures with your phone and attach them.

POSSIBLE SOLUTION:
Possible reasons for a failed web upload or submission are: your internet speed, wrong file types, file(s) being too large (total over 50MB), file being encrypted or password protected.
Feel free to reach out to us, and we can attempt to reach into the backend of our server and pull out what you've entered before the failure to send/upload.